Front of House Manager

Job Summary

Seeking a motivated and friendly Front of the House Manager to run the service side of Local Roots & Provisions. The Front of the House Manager will hire and train servers, bussers, and hosts, create shift schedules and ensure smooth front of the house operations.

Supervisory Responsibilities

  • Hires and trains new staff.
  • Oversees the daily workflow of the front of house employees.

Duties/Responsibilities

  • Ensure guest satisfaction by making sure staff is prepared, on task and motivated to provide the best customer service possible.
  • Establish and maintain a smooth line of communication between the kitchen and the servers.
  • Responsible for hiring, training and disciplining staff through strong managerial and leadership skills.
  • Appraise staff performance and provide feedback to improve productivity.
  • Responsible for cash transactions including refunding customers, providing discounts, comping items.
  • Ensure compliance with sanitation and safety regulations.
  • Performs other related duties as assigned.

Required Skills/Abilities

  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Strong supervisory and leadership skills.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with restaurant management software/Point-of-Sale systems, preferably Toast.

Education and Experience

  • High school diploma or equivalent.
  • At least two years’ experience working in the restaurant industry in a supervisory role.

Physical Requirements

  • Prolonged periods of standing and walking.
  • Must be able to lift up to 25 pounds at times.
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